Bulk Order Terms & Conditions

Terms & Conditions

By placing an order with us, you accept and understand these terms and conditions. They are subject to change at any time without any notification.

 

Turnaround

Standard turnaround is 5-10 business days from the time artwork, sizes, and payment terms are approved. Some printing styles and add-on services will add to the standard turnaround time. If you have a deadline for your order, please let us know when placing the order. Rush charges may apply to orders needing quicker turnaround. JJISPG is not responsible for missing deadlines because of weather conditions, shipping errors, power outages, and vendor shortages and errors. We try our best to get all orders completed on time and will notify you if we foresee any delays.

 

Payment

All orders require a 50% payment to be considered a submitted order and begin your turnaround. We accept cash and checks only. The order balance is due to pick up or ship the order.

 

Under/Over Run

JJISPG will not be responsible for under runs within the under/over run allowance. The under/over run allowance is based on the total quantity of goods ordered.

 

Under/Over Run Allowance

Standard: 3%

Oversized: 5%

All orders within the under/over run allowance of the desired quantity will be considered acceptable for delivery. For this reason, we highly recommend you order extra garments for each size. JJISPG will not be responsible for profit loss on under runs. If requested, in the case of an under run greater than the under/over run allowance, we will reprint the remaining quantity.

 

Invoiced Quantity

Your final invoice will reflect the total quantity shipped. This quantity will be within the under/over run allowance for your image size. This means if you order 100 standard prints, your order approval will show 100 pieces, but your final invoice after production could show an invoice quantity between 97 and 103 pieces. This is the under/over run allowance for that order.

 

Because we bill on actual quantity, we only require a 50% payment (based on your order approval amount) to begin your order. The balance, based on the quantity to ship, is then due to ship your order. The price/piece will not change from the order approval to the invoice.

 

Minimums

Print minimums are as follows:

Standard size images: 24 pieces

Oversize images: 48 pieces

Specialty prints: 48 pieces

 

Less than minimum charge

If you need to split up your order to be less than our stated minimums there will be a $25 fee added to your invoice.

 

Deadlines

If you have a specific deadline for your order which falls inside our standard turnaround, the only way to ensure your order is completed on time is by paying a rush fee.

 

Rush Orders

Rush orders which fall inside of our standard 5-10 business day turnaround are subject to the following rush amounts:

7 days standard

6 days 10%

5 days 15%

4 days 20%

3 days 25%

2 days 50%

Next day 100%

 

We cannot guarantee exact delivered quantities on rush orders. Rush orders are subject to the same under/over run as standard orders. JJISPG will not be responsible for profit loss from under runs on rush orders. Rush time frames are based on our production schedule and do not include shipping time. Please consider the shipping time when submitting a rush order. JJISPG will not be responsible for shipping issues once it leaves our facility. Rush orders must be paid for in full when placing the order.

 

Social Sharing

We’re super stoked to be able to print for you! With that said, we want to show them off once they’re finished. It’s a great way for us to show our skills and send some of our fans your way. We like to do so by taking pictures and posting on them on places Instagram, Facebook, etc. If you are not comfortable with your shirt being photographed and shared by us, please let your account manager know when you place your order. If you do not notify us, we will assume we have your full permission to post a photo of your shirt(s).

 

Out of Stock Items

JJISPG will not be responsible for items which are out of stock. Should items become out of stock, we will do our best to find a replacement and get it approved by you before using it.

 

Estimates

Estimates are good for 30 days unless stated otherwise but are subject to seeing final artwork to confirm an estimate. The total quantity invoiced is equal to the total quantity shipped.

 

Artwork Creation

All artwork created by JJISPG is the sole property of JJISPG. If you have us create artwork for you, you are paying for the labor and thought to produce the artwork, not the ownership and rights of the artwork. Rights to the artwork can be purchased in addition to the creation fees.

 

Art Preparation

Art not supplied in print ready format as specified in our file prep section is subject to be billed at our current rate. We will not be responsible for errors, misspelling or otherwise in approved artwork.

 

Art Approval

All art must be approved via an emailed mockup. Changes to the artwork after approving the mockup could increase turnaround times.

 

Image Sizes

All shirt sizes in an order will have the same image size unless otherwise requested. Different image sizes being printed on different shirt sizes will be treated as a new order and priced as a new order. Image size printed within 1.5 inches of any seam are subject to distortion, print inconsistencies and/or other small inconsistencies. These are all considered acceptable goods and we will not assume responsibility for print imperfections due to printing too close to seams.

 

Seam, Collar & Zipper Printing

Any printing on or over any seams or zippers is subject to printing inconsistencies and/or distortion. These are all considered acceptable goods and will not be considered misprints.

 

Image Placement

We will do everything we can to ensure images are placed and located consistently on all garments in a run. However, small variations should be expected. If an image is requested to be placed 2.5” below the bottom of the collar, 1” in either direction should be considered acceptable. Images requested to be placed near the collar on the back of the shirt could have small ink coverage inconsistencies if the image is printed over the tag.

 

Manufacturer Defects

JJISPG is not responsible for manufacturer defects such as color inconsistencies, mislabeled sizes, loose stitching, label inconsistencies and garment defects. We do our best to inspect the garments as they are printed but we cannot guarantee each garment. We highly recommend ordering 5% extra of each size.

 

Customer Supplied Garments

We request an itemized list of each style, color, size and quantity being delivered. We will check-in the delivered quantity with the stated quantity but will not be responsible for shortages.

 

Physical Print Pictures

Digital picture proofs of the first shirt being printed are available for $50 per location. Delayed responses for approvals can affect your turnaround time.

 

Garment Subjectivity

JJISPG will not be responsible for you not liking the garments printed on or the printed artwork. We do our very best to make sure you have selected a garment which is what you expect and matches your needs but we also expect you to do your own research. If there is any question of not liking the selected garment, we recommend ordering a sample first. Samples will push back the turnaround time.

 

Guarantee

JJISPG fully stands behind our work. If for any reason we made a mistake printing your order and it is not what was agreed upon and falls outside of these terms & conditions, we will gladly reprint your order within 5 working days. We do not offer refunds.

 

Pricing

JJISPG reserves the right to change pricing at any time. Any previously quoted orders are still valid for their originally stated time.

 

Shipping

Most shipments are shipped via FedEx. JJISPG will not be responsible for shipping transit errors for any reason such as errors, weather, strikes or otherwise. Shipping time is not included in our turnaround times. Shipping expenses are your responsibility and will be added to your invoice unless otherwise agreed upon prior to your order. Shipping costs are not normally included in quotes. JJISPG assumes no responsibility for goods once they have left our facility.

 

 Packaging

All orders will be bulk packaged, generally folded by the dozen unless stated otherwise.

 

Checking Your Order

Please check your order and notify us of any problems within 72 hours of delivery. We will not be responsible for error orders after 72 hours.

 

Cancellation

Canceled orders prior to printing are subject to a 15% restocking fee (based on order value) plus any additional fees incurred. Once shirts have been printed, cancellations will not be accepted.

 

If you have any questions regarding the Terms & Conditions stated here, please call or contact us, we’re happy to talk you through those questions.